Repair & Warranty

We provide ongoing repair and maintenance services to ensure your furniture’s performance and safety. We have professional technicians repair and maintain manufacturers’ products under warranty terms.

Service Needs? Service@TropeGroup.com

Chair Repair Request Form

Before returning your completed chair repair form, please read the following Herman Miller warranty coverage guidelines. Be aware that these guidelines are not comprehensive but summarized in order to give information pertinent to chair repairs. Herman Miller has the final say pertaining to what is and is not covered under warranty.

• Product warranty is made by HMI only to purchasers acquiring the product directly from the company or its authorized dealers. In order to qualify for a warranty covered replacement part, the original purchaser must provide documentation of: date purchased HMI FO #and the model number including options.
• Effective January 25th 1999, warranty coverage on seating is extended to 12 years (excluding some fabrics) including labor. Prior to this date warranty coverage on parts varies and labor is excluded.
• Herman Miller for the Home products including Eames chairs are only covered by a 1 year warranty.

If the parts/repairs that you require are not covered under Herman Miller’s warranty policy, Trope Group will send out a quote including parts, labor and the cost of diagnosis (if necessary). This proposal, as well as a Terms and Conditions contract must be signed and returned with payment before any orders are placed or repairs are scheduled. A Trope Group customer service representative will be happy to answer any questions or concerns you may have regarding warranty coverage of your chair.

In order to help us process your request in a timely fashion, please fill out the following form in as much detail as possible.

• Name:
• Company:
• Date of Purchase:
  January February March April May June July August September October November December Month 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Day 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 Year
• Phone Number:
• Fax Number:
• E-mail Address:
• Mailing Address:
• 
• • Chair Sticker Info
    Please provide ALL the information from the sticker on your chair.
  • What’s Wrong?
    Please describe what is wrong with your chair – be as specific as possible.
  • Who sold you the Chair?
    If possible, please tell us where and/or who sold you the chair.
• Submit Form
• Should be Empty:

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