Got branches? Trope Group can facilitate your project locally or nationwide. As a Certified Herman Miller Dealer, we are partners with a network of qualified dealers in over 100 cities throughout North America. We are your single point of contact throughout the process and can service your locations nationwide with:
- Space Planning & Design
- Ergonomic Consultation
- Project management
- Order Management
- Asset & inventory Management
- Short or long term storage
- Product receiving & inspection services
- Delivery & Installation
- Move management
- Repair, Warranty & Maintenance
To make sure you get consistent, high-quality, furniture-related services at all your locations, we utilize the ServiceNet program. This program, which all the Certified Dealer Network partners participate, uses a web-based tool that lets us manage your furniture purchases and services for all your locations. ServiceNet allows Trope Group to:
- Work with other certified dealers in a collaborative fashion
- Request, negotiate, and/or approve cost quotes and authorize work to be performed—all online
- Provide all parties with project tracking capability and accurate and timely status reports
ServiceNet reduces paperwork and shortens cycle times, and that’s good for everyone.
ServiceNet at work
Here’s an example of how it works.
Trope Group, located in Santa Rosa fills out a profile via ServiceNet on the Web that describes its customer’s project in the Denver area. The certified dealer in Denver prepares a quote and submits it via the Web. Trope Group reviews the quote, negotiates it, and/or approves it. The Denver dealer manages the project and reports on its status, notifying Trope Group when the job is complete.
This transaction-based system automatically generates email notifications and posts project progress to a comprehensive project history database. At any time, the certified dealers involved in the project can check on the status of the project by accessing the information via the Web.
Transactions are seamless
With ServiceNet, we can provide you with one source, one contract, one point of contact, and one invoice, so your transactions with us are seamless.